Black power cable is not connected into the power supply inlet. No voltage in the power socket in the wall.Dolphin customer center includes all necessary professional information regarding Maytronics pool cleaners, including: spec charts, technical and marketing literature, exploded view, etc. I submitted a web form customer service request with no response. The power supply recently stopped working which renders the cleaner useless. My Dolphin Active 10 cleaner costs 500.Turn the power supply OFF. Check that the power cable is securely connected all the way into the power supply. Check that the power supply is plugged in and turned ON.Verify that nothing is blocking the tracks or wheels. Open the impeller cover and check that nothing is trapped in the impeller. Unplug the power supply. Check that the blue floating cable is securely connected into the power supply. An obstacle is blocking the impeller, tracks or wheels. The blue floating cable is not connected into the power supply.Place the power supply in a position that enables the Pool Cleaner to freely reach the entire pool area. Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner. Place power supply in position so that the Pool Cleaner can freely reach all the pool area.Pool Cleaner does not turn or moves in one direction only.Pool Cleaner moves but does not clean the pool.Pool Cleaner cleans only part of the pool. Remove debris stuck in the impeller house or impeller cover.
![]() Maytronics Dolphin Troubleshooting Professional Information Regarding![]() Make sure the Wonder brushes or the combined brushes are soaked in water.Before using the app, make sure you have: Remove debris stuck in the impeller-house or impeller-cover. Adjust chemical levels and scrub walls. Scroll down and click "choose another solution" which will direct you to the Bluetooth® option. The "our cloud services seems to be down" message will appear (can take a few seconds) and the globe on the top bar will turn red. Consider use Wi-Fi® extender for a stronger signal.Second connection after losing router/Wi-Fi®:How to change to Bluetooth® after first Wi-Fi® /3G connection. Get the power supply closer to the Wi-Fi® source. Maytronics Dolphin Troubleshooting Code And FollowScan the QR code and follow the app instructions. Login to the app and allow the required permissions. If network interruptions continue, try to improve the quality of the home router signal (move closer to the router).Before you start: CONNECT VIA Wi-Fi®, 3G/4G MUST BE OPEN If it doesn’t reconnect, restart the app. The app will connect to Wi-Fi® automatically when the connectivity returns. Note that in order to continue with Bluetooth® connection, the end user must be near the robot). Ford raptor model yearsFollow the app instructions to go online. Go to Settings and click “Wi-Fi® Settings”. Open the MyDolphin™ Plus app and connect to the robot via Bluetooth®. Make sure your Bluetooth® and Wi-Fi® are enabled. A connection error message will appear. Turn on the power supply while it is connected to the robot and let it work for several seconds (it will sync with the robot). Simultaneously, the LED color on the power supply will turn solid green (this is the confirmation that the Wi-Fi® is connected).Power supply replacement for new Wi-Fi® connection.New power supply for a robot connected through Wi-Fi® Go to "Wi-Fi® settings" → Click "change Wi-Fi® network" → “change to the new Wi-Fi® network” (enter the Wi-Fi® name and passcode) → Click "continue" and wait to receive notification that the robot has been configured to the new Wi-Fi®. Go to "settings" at the top bar on the screen. Disconnect the power supply from the wall socket before use. Go to “settings”, on the top bar → click on “robot details” → “disconnect from the robot” →“proceed” → “search for nearby robots” → your robot” → click on “change connectivity” → ”set Wi-Fi® connectivity” → ”go online”.Motor unit replacement for unit that was not reported to the support system by the technician. Enter your Wi-Fi® name and password. Click “change connectivity”, “set Wi-Fi® connectivity” and then “go online”. Go to “settings” in the top bar → “robot details” → “disconnect from the robot” → “Proceed” → “search for nearby robots” find and select the “new Dolphin MU s/n” → a “is this your robot?” message will appear. You will see a connection error. Open the MyDolphin™ Plus app. Let the robot work for several seconds. Maytronics Dolphin Troubleshooting Full Information AndYou need JavaScript enabled to view it.For full information and additional troubleshooting please visit us at: www.maytronics.
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